Privacy Policy

Effective Date: December 8, 2023

This Privacy Notice (“Notice”) applies to the information we collect about you when you use our website at www.devcogroup.io (the “Site”), our products, including our customer platform (the “Platform”) and integrated software modules, and various services, like our consulting, customer support, technical support, and data management services. The products and services we offer are collectively referred to as our “Services.” This Notice also explains your choices surrounding how we use information about you, including with respect to your rights under applicable privacy laws. Our privacy practices are subject to the applicable laws of the places in which we do business, so we have added region-specific terms that only apply to customers located in certain geographic regions, or as required by applicable laws.

NOTE: Devco Services LLC. provides its Services pursuant to a contract with its Customers. Where we process personal data pursuant to an agreement with a Customer to provide Services, the Customer controls the information processed by the Services. Please contact your account administrator for information regarding the personal information they control.

Changes to this Notice

We may update this Privacy Notice from time to time. We will post our changes to this Privacy Policy on this page and encourage you to review this document when you use our Site and Services to stay informed. If we make changes that materially alter your privacy rights, we will take appropriate measures to inform you, consistent with the significance of the changes we make. If you disagree with the changes to this Notice, you should discontinue your use of the Site and Services.

Application of this Notice

This Notice does not apply to:

• Third-Party Sites. Websites, apps, videos (embedded or direct links), or other content (each a “Linked Site”) to which we link that are not operated by us. Linked Sites have their personal information collection and use practices, and we are not responsible for those practices. We encourage you to read each Linked Site's privacy disclosures to understand how your information is processed.

• Non-Personal Information. Our processing of information that cannot be linked to an identifiable or identified individual. We may process this data for any legitimate business purpose.

• Workforce Members and Candidates. Our processing of the personal information of current or former workforce members and job applicants is not governed by this Notice.

Collection of Your Personal Information

Information You Provide To Us

We collect information about you when you provide it through our Site and Services . This information includes:

• Your Personal Details. These include your first and last name, email address, phone number, mailing and billing address, employer or group information (if your reservation is part of a company or group booking), and other contact information you provide.

• Payment Information. We collect payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.

• Survey data. We may contact some individuals to request participation in a survey or other general research. If you choose to take part in these, you may provide personal information, in or along with your survey responses, or in any other feedback or comments you give us.

• Messages and email data. We collect information about you when you send, receive, open, read or otherwise engage with messages, email, or other communications in connection with our Services, including whether you have opened or acted on those communications.

• Social Media Content. For example, interactions with our Social Media Pages and content you post on them. This information may include your social media handle, account ID, publicly available photos and other data made public by you on your social media.

• Other Personal Information You Provide. If you provide us personal information other than that described above, we will collect it and use it for the purposes for which you provide it or other consistent purposes.

• Inferences. In certain instances, we may infer personal information about you based on the information you have provided to us or that we have collected about you.

Use of Your Personal Information

We may use your personal information for a variety of reasons. Depending on how you interact with our Services, these include using personal information:

• Delivering Our Services to you and to provide the related customer support, communication, and security.

• Customer Service to provide customer service, maintain and service products and accounts, provide training for quality assurance purposes, and perform similar activities.

• Processing Transactions to process or fulfill orders and transactions, verify customer information, process payments, confirm eligibility promotional benefits, and perform similar activities.

• Research and Development. We may use personal information to optimize and improve our Services. The information we use may include feedback from individuals, aggregated data about common usage trends, popular products and features, search terms, usage times, etc. We use this information to improve and develop products and features, to better integrate the Services you use, or to provide you with insights based on how others use our Services. We also test and analyze certain new features with some users before rolling the feature out to all users.

• Policy Enforcement including enforcing our terms of stay and service, acceptable use policies, anti-spam policies, and similar policies.

• Advertising & Marketing to send advertisements and marketing material via physical and electronic mail relating to product specials and other promotional events or offers, perform marketing research and data analytics, and perform similar activities.

• Contextual and Behavioral Targeting to provide contextual customization of ads shown as part of an interaction with our website or application, using tracking technologies like cookies and pixels.

• Counting Ad Impressions & Website Interactions to audit interactions with our websites, applications, or advertisements, count ad impressions to unique visitors, verify position and quality of ad impressions, and perform similar activities.

• Fraud Prevention to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to prosecute those responsible for that activity.

• Public Health and Safety to ensure the health and safety of our guests, our workforce members, and the general public.

• Defending Against Claims & Litigation to defend against or respond to potential or actual claims and litigation.

• With your consent. We use information about you where you have given us consent to do so for a specific purpose not listed above.

Data Retention

We will retain your personal information only for so long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal requirements. In some circumstances, you may ask us to delete your information. Additionally, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Data Security

We have implemented and maintain reasonable security procedures and practices, appropriate to the nature of the information, to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. However, no security measure is perfect, so we cannot guarantee the security of your personal information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contact Us” section, below.

Contact Us

If you have questions or comments about this Notice or complaints and our privacy practices, please contact us:

Email: support@devcogroup.io